Something not quite right with your order? Don’t worry, our team is here to help! Please reach out to us with details of the issue, and to speed up the resolution, we kindly ask that you include photos so we can quickly assess and fix the problem.

We understand that plans change! If you need to cancel or modify your order, please email us immediately with the subject line CHANGE or CANCEL, and we’ll do our best to accommodate your request. If your order has already been dispatched, you will need to follow our returns process.

Since we process orders as quickly as possible, there’s a chance your order may be packed before we can make changes. While we’ll try our best, we cannot guarantee modifications once the order has been placed—so please double-check your selections before finalizing your purchase.

You can contact us [here] or by emailing help@petcomfort.com. Emailing us allows us to keep a record of your inquiry so we can assist you more efficiently. We appreciate your patience and will get back to you as soon as possible!

At Pet Comfort, we’re always looking for ways to improve and would love to hear your thoughts! Your feedback helps us grow, and we also love seeing our products being enjoyed by our customers and their furry companions. If you have any feedback, feel free to send it [here] or leave a review on our website!

Pet Comfort is proudly 100% Australian-owned and operated. Our headquarters are based in Manly, Northern Beaches of Sydney, NSW.

At Pet Comfort, your privacy and security are our top priorities. We use Shopify Payments, a highly secure and encrypted system designed to protect your information and ensure safe transactions while holding merchants accountable.

We accept a variety of payment methods to make your shopping experience as smooth as possible. These include:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards (for online transactions)
• PayPal, Google Pay, Apple Pay, Shop Pay

Yes! We offer Afterpay as a convenient Buy Now, Pay Later option. With Afterpay, you can split your purchase into 4 interest-free installments, making shopping easier and more flexible.

Using a discount code is easy! At checkout, you’ll see a box on the first page where you can enter your code—don’t forget to click ‘Apply’ to activate your savings.

Please note:

• Only one discount code can be used per order.
• If you’re buying multiple bundles or using different discounts, we recommend placing separate orders.
• Strikethrough prices may already reflect applied discounts—check your email for specific code eligibility.

Oops—forgot to apply your discount? Don’t worry! If you’ve already placed your Pet Comfort order, simply contact our team [here], and we’ll be happy to assist in correcting this for you.

Reminder:

• Only one discount code can be used per order.
• For multiple bundles or discounts, we suggest placing separate orders.
• Strikethrough prices may reflect eligible discounts, so check your emails for applicable offers.

We know returns aren’t the most exciting thing, but we want to make it as simple as possible! At Pet Comfort, we offer a 100-day risk-free trial on our products—giving you plenty of time to decide if they’re right for you.

To be eligible for a return:

1. Items must be initiated for return and shipped back within 100 days of receiving your order.
2. Items cannot be marked as “Final Sale” or “Non-Returnable” at the time of purchase—unless they arrive faulty.
3. Items must be in their original packaging and condition, including any attached tags.

We’ll ask for a photo of your item before you send it back—this helps us assess the condition and process your return faster.

Note: If you return part of a bundle, the remaining items will no longer qualify for the bundle price.

Life can get busy—we understand! That’s why we give you 100 days from the date of delivery to initiate a return. For more details, please check out our returns policy.

If your Pet Comfort purchase isn’t the perfect fit, you can return it for a full refund—as long as it’s returned within 100 days and meets our return criteria.

Please note:

• Some items may not be eligible for return—exclusions will be clearly mentioned on product pages or at checkout.
• Items must be in as-new condition, with all tags and original packaging.
• Returning part of a bundle invalidates the discounted bundle price.

We’re working hard behind the scenes to keep things moving! To speed things up, we recommend you send us a photo of your return receipt from the post office as proof of lodgment.

Once we receive this, we’ll process your exchange or refund right away! Without a receipt, we’ll need to wait until your return arrives at our warehouse before taking further action.

We’re sad to see you go—but we’ll make the process easy! Once your refund is processed, you’ll receive an email confirmation from us. Refunds typically take 2-5 business days to appear in your account, depending on your payment provider.

If it takes longer, we recommend reaching out to your bank or payment provider for assistance.

Placed an order? Welcome to the Pet Comfort family—we’re excited to deliver comfort to your doorstep!

Once your order is confirmed, our team will carefully package and ship your items within 24-48 hours. If your order contains multiple products, we may send them in separate shipments to ensure you receive everything as quickly as possible.

📦 Delivery Timeline:

• Orders are typically delivered within 7-10 business days after dispatch, depending on your location.
• You’ll receive a shipping confirmation email with a tracking link once your order is on its way.

Important Notes:

• Shipping timeframes start from the advertised dispatch date.
• For pre-order items (indicated next to the product name), the delivery timeframe begins when the item is shipped.
• If there is no pre-order date—great news—your item is ready to ship!

Enjoy FREE and fast delivery across Australia—no minimum purchase required!

Once your order is picked and packed, the journey from our warehouse to your doorstep begins.

You can expect your order to arrive within 7-10 business days after confirmation.

💡 Note: While our courier partners strive to meet these delivery times, occasional delays may occur. If your tracking shows a "delayed" status, rest assured your order is still on its way.

🎉 Your order is on the move! Once dispatched, you’ll receive a shipping confirmation email with a tracking link. This allows you to follow your order’s journey in real time via the courier’s website.

If you haven’t received your shipping confirmation email, check your spam folder—it may have landed there.

If your order hasn’t arrived within 20 days, please contact us, and we’ll initiate an investigation with the courier.

💡 Tip: For faster assistance, we recommend reaching out to the courier directly using your tracking number.

Need to update your shipping details? We’re happy to help—if your order hasn’t shipped yet.

Send us the correct address as soon as possible, and we’ll update it for you.

🚨 Important: We can only deliver to the address provided at checkout. If an incorrect address is given and the package is delivered there, we cannot retrieve it—so please double-check your details before placing an order.